Hexagon OnCall Integration

Working with police, fire and rescue, ambulance services, central government, and resilience partnerships, 6B delivers end-to-end integration across the Hexagon OnCall suite, including OnCall Dispatch, OnCall Analytics, OnCall Records, and OnCall Planning & Response. Our integrations support safer, faster, and more informed incident management in mission-critical settings.

As emergency response systems move toward cloud adoption, mobile-first workflows, and multi-agency digital collaboration, Hexagon OnCall becomes a key operational hub. 6B enables organisations to maximise its value with secure, future-ready integrations designed specifically for high-pressure, safety-critical environments.

Understanding Hexagon OnCall Integration

Hexagon OnCall is a modern, cloud-enabled public safety suite that provides incident management, dispatch, analytics, resource planning, and mobile support. It unifies data, mapping, communications, and workflows to support emergency response from first contact to resolution.

However, OnCall must interact with a broad range of systems to operate effectively. These include GIS platforms, CAD systems, mobile data terminals, telephony and radio networks, intelligence databases, incident recording platforms, digital evidence systems, analytics tools, and multi-agency information feeds.

Without effective integration, operators and frontline teams may face fragmented information, duplicated effort, delayed updates, or gaps in situational awareness that can compromise response quality and safety.

6B helps organisations design and deliver secure and resilient integrations that meet the performance, audit, security, and data governance requirements of emergency service environments.

Our Hexagon OnCall Integration Process

We begin by working with operational leads, control room supervisors, IT teams, and resilience partners to understand your workflows, OnCall configuration, and system dependencies. This includes analysing incident creation, dispatch, mapping, resource coordination, data sharing, and mobile usage.

Our architects design an integration strategy aligned with your operational priorities, security considerations, and technology landscape. Depending on requirements, this may involve API-led integration, secure messaging, event-driven updates, streaming telemetry, or middleware layers that provide resilience and message reliability.

During delivery, our engineers develop APIs, connectors, data pipelines, and secure communication interfaces. We map data structures to OnCall’s incident, resource, geospatial, and intelligence models, ensuring accuracy and consistency across critical workflows. Automated testing, load/performance validation, and monitoring are embedded throughout delivery.

We perform end-to-end testing across realistic scenarios — call handling, incident assignment, resource deployment, multi-agency collaboration, mobile updates, and records synchronisation. Following go-live, we provide documentation, training support, and ongoing optimisation through our managed service capability.

Benefits of Hexagon OnCall Integration

Integration improves situational awareness by consolidating real-time data into a unified operational view for control rooms and frontline responders.

Automated data flows reduce manual input, minimise error risk, and accelerate incident creation, dispatch, and resource management.

Cross-system synchronisation enhances multi-agency collaboration, supporting coordinated responses across police, fire, ambulance, and local resilience teams.

Frontline users benefit from faster access to relevant intelligence, location information, and operational updates.

For the public, integrated OnCall environments improve response times, service quality, and overall community safety.