Working with central government, local authorities, and arms-length bodies, 6B delivers comprehensive managed services covering application support, cloud and infrastructure management, monitoring, incident response, continuous enhancements, and governance reporting. Our teams ensure services remain secure, compliant, and resilient throughout their lifecycle.
Understanding Managed Services in Government
Government digital services operate within demanding environments: high user volumes, complex legacy systems, rigorous accessibility and security expectations, and ongoing policy and legislative change. Services must be continuously monitored, updated, and validated to remain secure, stable, and aligned with government standards such as the Government Service Standard and Technology Code of Practice.
Managed services provide structured, proactive support that goes beyond break–fix maintenance. They include continuous monitoring, patching, security hardening, performance optimisation, integration oversight, and controlled change management. For public sector organisations, this ensures that live services remain reliable, cost-effective to run, and responsive to evolving user and organisational needs.
6B supports government organisations with managed services that are transparent, measurable, and built around risk management, operational efficiency, and service continuity.
Our Managed Services Process
We begin by conducting a service onboarding assessment, reviewing architecture, codebase quality, dependencies, hosting environments, integrations, governance requirements, and non-functional expectations such as uptime and response times. This helps us shape a tailored support model that fits your operational context.
Once onboarding is complete, we establish agreed SLAs, support processes, and communication channels. Our support teams monitor services continuously, using automated tooling for logging, alerting, performance analytics, and security scanning. We proactively resolve incidents, manage patches and updates, and ensure dependencies remain secure and up to date.
We manage cloud environments using infrastructure-as-code, ensuring consistency, repeatability, and compliance with internal security policies and NCSC guidance. Our DevOps practices support safe deployments, controlled configurations, and continuous improvement.
Alongside operational support, we provide feature enhancements, backlog refinement, and minor improvements to optimise user experience and service performance. Governance reporting ensures transparency through regular service reviews, KPI dashboards, and risk assessments.
Our approach ensures that your organisation can focus on delivering high-quality public services while we maintain the technology underpinning them.
Benefits of Managed Services for Government
Managed services reduce operational risk by ensuring services are monitored, updated, and supported by dedicated specialists. This leads to improved uptime, faster incident resolution, and reduced pressure on internal teams.
A structured support model ensures compliance with security standards, reduces vulnerability exposure, and ensures smooth handling of patches, upgrades, and essential maintenance.
Continuous optimisation enhances user experience and supports service resilience, enabling the organisation to maintain high service levels even during peak demand.
For government teams, managed services provide predictable operational costs, clearer governance oversight, and the ability to scale support as services grow or evolve. For users, it ensures reliable, secure, and accessible digital services they can depend on.
Why Choose 6B for Managed Services?
We have experience supporting live services across central government, local authorities, and wider public sector environments.
Our teams provide comprehensive coverage across application support, infrastructure, cloud operations, DevOps, and integration management.
We align our support practices with government standards, including the Government Service Standard, Technology Code of Practice, UK GDPR, and NCSC security guidance.
We use automated monitoring, alerting, and observability tools to detect and resolve issues early, improving service reliability and performance.
We deliver transparent governance with clear SLAs, reporting dashboards, and regular service reviews to help organisations monitor service health and risk.
We work collaboratively with internal teams and incumbent suppliers, ensuring smooth handovers, knowledge sharing, and sustainable long-term support.
Estimate the Cost of Your Managed Services Requirements
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Thank you for your request! 🙌 We will review your project and get back to you within 24 hours to share a ballpark estimate.
Want to speak to someone today? Call 6B on 0113 350 1290.
Readiness checklist for Managed Services
- Define service-level expectations, including uptime targets, response times, and escalation requirements.
- Document the current architecture, hosting environment, integrations, and any known technical risks.
- Identify governance requirements such as internal reporting formats, audit needs, and security obligations.
- Prepare existing system documentation, deployment processes, and operational runbooks to support onboarding.
- Confirm the scope of support, including applications, workloads, environments, and internal team responsibilities.
- Determine whether you require additional services such as enhancements, DevOps capability, or infrastructure modernisation.
Speak To Our Managed Services Experts
Whether you're developing a new digital government services product or extending an existing solution with Managed Services, 6B brings the technical expertise, government insight, and experience needed to accelerate delivery.
