Social Care Case Management Integration

Understanding Social Care Case Management Integration

Children’s and adults’ social care services rely on timely, accurate information to safeguard individuals, plan interventions, and meet statutory duties. However, many local authorities operate fragmented systems: separate platforms for assessments, referrals, finance, education, health, and third-sector collaboration. This fragmentation creates duplication, manual administration, and delays that impact both staff and service users.

Integrating social care case management systems enables safer decision-making, better multi-agency collaboration, and improved compliance with regulatory frameworks such as the Care Act, Children Act, and safeguarding guidance. Integrations often involve social care platforms such as Liquidlogic, Mosaic, Civica, ECLIPSE, and CareDirector, alongside systems for education, housing, healthcare, finance, and identity management.

6B helps authorities implement secure, scalable integrations using APIs, event-driven messaging, secure file transfer, and data transformation pipelines — ensuring that information flows safely while meeting UK GDPR, cyber security requirements, and local governance standards.

Our Social Care Case Management Integration Process

We begin with an assessment of current systems, data flows, statutory requirements, and operational pain points. Working closely with social care practitioners, business teams, and IT stakeholders, we identify required integrations such as referral exchange, safeguarding alerts, finance updates, education data synchronisation, or partner-agency information sharing.

Our architects then design an integration approach that aligns with your platform capabilities and compliance obligations. This may include API-led integration, ETL processes, event-driven messaging, or secure batch exchange. We ensure all design decisions support auditability, minimum data sharing, and principles of privacy by design.

During delivery, our engineers build and configure APIs, connectors, and data pipelines, ensuring mappings reflect social care data models such as SDS, CACI structures, or vendor-specific schemas. We use automated testing, validation, and monitoring to ensure integrations are reliable, secure, and safe for live use.

We also support interoperability with external partners such as NHS systems, education providers, voluntary organisations, and regional safeguarding boards. Testing includes data quality checks, end-to-end workflow validation, and controlled rollout. Post-launch, we provide ongoing maintenance, monitoring, and optimisation through our managed service offering.

Benefits of Social Care Case Management Integration

Integration reduces manual effort and administrative burden by automating data entry and synchronising information across key systems, enabling practitioners to spend more time supporting people rather than managing data.

Real-time or near-real-time data sharing supports faster decision-making, improved safeguarding, and better coordination across agencies such as health, education, and housing. This leads to earlier interventions and improved outcomes for children, families, and vulnerable adults.

For local authorities, interoperability improves compliance with inspection and reporting requirements by ensuring consistent, auditable data across systems. It also supports better financial management and forecasting through reliable revenue, payments, and care package data flows.

For service users, integrated systems create smoother experiences, reducing repeated questions, delays, and inconsistencies across services.